Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Zyro CRM ("Company", "we", "us", or "our") governing your access to and use of the Zyro CRM platform, including any associated mobile applications, APIs, and services (collectively, the "Service").

If you are using Zyro CRM on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, in which case "you" refers to the organisation.

2. Our Services

Zyro CRM provides a cloud-based Customer Relationship Management platform that includes:

• Lead management, contact organisation, and deal pipeline tracking
• Native integrations with Meta (Facebook/Instagram), Google, Slack, and WhatsApp Business API
• Sales automation, workflow triggers, and notification systems
• Analytics and reporting dashboards
• Team collaboration features including lead assignment and internal notes

The platform is built on Krayin CRM by Webkul Software Pvt. Ltd. and extended with custom integrations. Krayin is licensed under the MIT License. Zyro CRM is an independent product and is not officially affiliated with Webkul.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.

3. Account Registration

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password and access credentials confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorised use at security@zyrocrm.com

You must be at least 18 years of age to use Zyro CRM. By registering, you represent that you meet this requirement. We reserve the right to suspend or terminate accounts that violate these Terms.

One account per natural person or organisation. You may not share login credentials with multiple individuals unless using team/multi-user plans with appropriate seat licences.

4. Acceptable Use Policy

You agree to use Zyro CRM only for lawful business purposes and in compliance with all applicable laws and regulations. You must NOT:

• Use the Service to send unsolicited communications (spam) to individuals who have not consented to receive them
• Upload, transmit, or store data that is illegal, infringing, defamatory, or harmful
• Attempt to gain unauthorised access to the platform, other users' accounts, or our infrastructure
• Use the Service to engage in misleading, deceptive, or fraudulent business practices
• Reverse engineer, decompile, or disassemble any component of the Service
• Scrape, crawl, or data-mine the Service in an automated manner without prior written consent
• Use the Service to store or process classified government information or regulated financial data beyond what is expressly permitted
• Violate any third-party platform policies, including Meta's Platform Policies, Google's API Terms, Slack's API Policies, or WhatsApp's Business Policy
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure

Violation of this policy may result in immediate account suspension or termination without refund.

5. Third-Party Integrations

Zyro CRM integrates with third-party platforms. Your use of these integrations is subject to the respective platform's terms:

Zyro CRM is not responsible for the availability, accuracy, or practices of any third-party service. We do not endorse and are not responsible for any content or data originating from third-party platforms.

6. Data Ownership & Licence

Your Data: You retain full ownership of all data you input into Zyro CRM, including contact records, lead information, notes, and files ("User Content"). We do not claim ownership of your User Content.

By using the Service, you grant Zyro CRM a limited, non-exclusive, royalty-free licence to process your User Content solely for the purpose of providing and improving the Service. This licence terminates when you delete the data or close your account.

Our Content: The Zyro CRM platform, including its source code, design, features, and branding (excluding the Krayin open-source core), is our proprietary property or licensed to us. You may not copy, modify, distribute, or create derivative works without our written permission.

Feedback: Any feedback, suggestions, or ideas you submit about Zyro CRM may be used by us without restriction or compensation to you.

7. Intellectual Property

The "Zyro CRM" name, logo, and all associated branding elements are trademarks of the Company. You may not use them without prior written permission.

The underlying Krayin CRM is open-source software distributed under the MIT License. Krayin is a trademark of Webkul Software Pvt. Ltd. Our custom integrations, extensions, and modifications are proprietary to Zyro CRM.

If you believe any content on the Service infringes your intellectual property rights, please contact us at legal@zyrocrm.com.

8. Payment & Billing

Paid plans are billed in advance on a monthly or annual basis. By subscribing to a paid plan, you authorise us to charge your chosen payment method on a recurring basis.

• Free Trial: Where offered, free trials are subject to the terms communicated at sign-up. Credit card details may be required but will not be charged during the trial period.
• Upgrades/Downgrades: Plan changes take effect immediately. Prorated credits or charges apply.
• Refunds: Subscription fees are non-refundable except where required by law or explicitly stated in a promotional offer.
• Price Changes: We may change pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of new pricing.
• Failed Payments: If payment fails, we will retry for up to 7 days. After repeated failures, your account may be suspended until payment is resolved.
• Taxes: Prices are exclusive of applicable taxes (GST, VAT, etc.), which will be added at checkout where required by law.

9. Termination

By You: You may cancel your account at any time from your account settings or by contacting support@zyrocrm.com. Cancellation takes effect at the end of the current billing period.

By Us: We may suspend or terminate your account immediately if you:

• Breach these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in activity that harms other users, third parties, or the platform's integrity
• Provide false or misleading information during registration

Effect of Termination: Upon termination, your access to the Service ceases immediately. You may export your data for up to 30 days after account cancellation. After 30 days, your data will be deleted in accordance with our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Any data synced from third-party integrations (Meta, Google, Slack, WhatsApp) will be accurate, complete, or timely
• Results obtained from the Service will meet your specific business objectives
• Defects in the Service will be corrected within any specific timeframe

Third-party integrations are provided as-is and depend on the availability and policies of the respective platforms. We are not responsible for changes to third-party APIs that may affect integration functionality.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZYRO CRM, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Damages arising from your use of or inability to use the Service
• Damages resulting from third-party platform downtime, API changes, or policy violations

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ₹5,000 (FIVE THOUSAND RUPEES).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zyro CRM and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property, privacy, or data protection rights
• Your use of the Service in violation of applicable laws or the policies of integrated platforms (Meta, Google, Slack, WhatsApp)
• Any content or data you upload, store, or process through the Service
• Your failure to obtain proper consent before messaging contacts via WhatsApp or other channels

13. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from or related to these Terms or the Service shall first be attempted to be resolved through good-faith negotiations. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in English.

The seat of arbitration shall be [City, India]. Notwithstanding the foregoing, we reserve the right to seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

For users in the European Union, mandatory consumer protection laws of your country of residence apply and take precedence over these Terms where applicable.

14. Changes to Terms

We reserve the right to update these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to registered account holders
• Display an in-app banner for significant changes

Changes become effective 14 days after notification for existing users, or immediately for new users. Continued use of the Service after the effective date of changes constitutes your acceptance of the new Terms.

If you disagree with any changes, your sole remedy is to stop using the Service and cancel your account before the changes take effect.

15. Contact Information

For questions, concerns, or legal notices related to these Terms, please contact: